Refund policy

Our 30-Day Standard-Product Return Window

You may request a return of an eligible, standard-stock product within 30 calendar days after delivery. Contact us before sending anything back so we can issue return instructions and a return authorization.

To qualify, the product must be unused, uninstalled, uncut, uncreased, uncontaminated, and in its original saleable packaging. Film rolls must retain their original core, labels, lot or batch information, protective liners, and packaging.

Items That Cannot Normally Be Returned

  • Film cut to a requested length, size, pattern, or specification.
  • Custom colors, custom-printed film, OEM or private-label products, made-to-order goods, and approved production samples.
  • Film that has been unrolled beyond reasonable inspection, cut, installed, heated, stretched, squeegeed, laminated, coated, or otherwise altered.
  • Sample cards, swatch books, sample kits, and color-match materials, unless defective or sent incorrectly.
  • Clearance or final-sale products that were clearly identified as final sale before purchase.
  • Products damaged by improper storage, handling, transportation after delivery, installation, chemicals, tools, surfaces, environmental conditions, or use contrary to technical guidance.

These exclusions do not limit any non-waivable rights you have under applicable consumer law.

Shipping Damage, Wrong Items, or Visible Defects

Inspect the shipment before installation. If an item is damaged in transit, incorrect, short-shipped, or visibly defective, contact us within 7 calendar days after delivery. Please keep all packaging and provide the order number, product name, roll label or batch number, photos of the shipping carton and product, and a short video when the issue is not clear in still images.

For a verified LBFILM error or covered defect, we will arrange an appropriate replacement, credit, refund, or other remedy and cover reasonable return shipping when a return is required.

Color, Finish, and Installation Expectations

Screen settings, lighting, vehicle paint, viewing angle, film lot, and photography can affect how a color or finish appears. Requesting and approving a current physical sample before ordering or installation is strongly recommended. A normal variation between a screen image and the physical film is not, by itself, a defect.

Installation is a skilled process. Test compatibility and inspect the film before full installation. Labor, removal, reinstallation, vehicle damage, contamination, overstretching, adhesive disturbance, edge lifting caused by technique, or other installer-related costs are not refundable unless LBFILM agrees otherwise in writing or applicable law requires a remedy.

How to Request a Return

  1. Email kevin@lbwrapfilm.com with the subject “Return Request – Order [number].”
  2. Include the reason for return, item quantity, photos of the product and roll label, and whether the packaging is unopened.
  3. Wait for written authorization and the correct return address. Do not send returns to our public office without authorization.
  4. Pack film securely in its original protective packaging. Unauthorized, collect-on-delivery, or poorly packaged returns may be refused.

Return Shipping and Refund Timing

For a change-of-mind return, the customer is responsible for return shipping, insurance, customs, duties, and any loss in transit. Original shipping charges, customs charges, duties, and payment fees are not refundable unless the product was defective, incorrect, or applicable law requires otherwise.

After an authorized return is received and inspected, we will normally confirm approval or explain any issue within 5 business days. Approved refunds are sent to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the funds.

Order Changes and Cancellations

Contact us immediately if an order needs to be changed or canceled. A standard-stock order may be canceled before fulfillment begins. Once film has been cut, custom production has started, branding has been applied, or the order has shipped, cancellation might not be possible. If we cannot ship within a promised timeframe, we will notify you and offer a revised date or the option to cancel the unshipped portion for a refund.

Manufacturer Warranty Claims

A return request is different from a product warranty claim. Warranty coverage depends on the product, installation, region, registration or activation status, maintenance, and documented batch information. Keep the invoice, installation record, roll label, NFC or warranty identifier, and vehicle details. Submit warranty requests through the LBFILM Warranty Center or email us. A product-specific written warranty controls if it provides different coverage.

Wholesale, Distributor, and OEM Orders

Approved quotes, pro forma invoices, purchase orders, distribution agreements, OEM specifications, and Incoterms may contain order-specific return and claims terms. When they conflict with this general policy, the signed or accepted order-specific terms control to the extent permitted by law.

Contact

Email: kevin@lbwrapfilm.com
Call or WhatsApp: +86 189 3856 0037
Typical response time: 1–2 business days.