Eligible standard-stock items
- Request within 30 calendar days of delivery.
- Keep film unused, uncut and uninstalled.
- Retain original packaging, core, liners and batch labels.
Returns & Refunds
A clear routeto resolution.
Understand eligibility and get the right return instructions.
STANDARD-STOCK PRODUCTS
30CALENDAR DAYS
For eligible return requests
CHECK BEFORE YOU RETURN
Is your item eligible?
Usually excluded
- Custom, made-to-order and cut-to-spec film.
- Altered material, final-sale items and sample products.
- Defective or incorrect goods are reviewed separately.
REQUEST. AUTHORIZE. RETURN.
Four steps to a return.
- 01
Contact us
Send your order number, reason, quantity and photos.
- 02
Get authorization
Wait for written approval and the correct return address.
- 03
Pack securely
Use protective packaging and follow the return instructions.
- 04
Review & refund
Returned goods are inspected before an approved refund.
AFTER AN AUTHORIZED RETURN ARRIVES
What happens next?
Refunds return to the original payment method. Your payment provider may need additional time.
5Business days · normal inspection response
5–10Business days · approved refund processing
A DIFFERENT KIND OF REQUEST
Shipping issue or warranty claim?
Damage or wrong item
Report visible issues within 7 calendar days. Keep the packaging and supporting evidence.
Return freight
Change-of-mind freight is yours; verified covered issues may include reasonable return costs.
Warranty support
Product warranty claims follow the applicable written warranty and claim review process.
This is a policy summary. Full terms, order-specific agreements and non-waivable consumer rights apply.
LET’S TALK
Start with the details.
Email zach@lbwrapfilm.com with your order number and return reason.