Shipping policy

Order Processing

  • Stocked samples and accessories: usually prepared within 2–4 business days.
  • Stocked standard film products: usually prepared within 3–7 business days.
  • Made-to-order, cut-to-specification, custom-printed, OEM, and private-label products: timing is confirmed in the quote or order confirmation and is commonly 10–30 business days after specifications, artwork, samples, and payment are approved.

Business days exclude weekends, public holidays, carrier closures, and factory shutdown periods. A stated production or processing time is separate from carrier transit time.

Estimated Transit Times

Available services depend on destination, dimensions, product classification, and order value. Typical estimates after dispatch are:

  • International express: approximately 3–10 business days.
  • Standard or economy delivery: approximately 7–25 business days.
  • Air, rail, or sea freight: commonly 15–45 business days, depending on route, consolidation, customs, and port conditions.

These are good-faith estimates, not guaranteed delivery dates, unless a guaranteed service is specifically stated in writing. Remote areas, customs inspections, peak seasons, weather, strikes, and other events outside reasonable control can cause delays.

Shipping Origin and Fulfillment

Orders may ship from LBFILM operations in Dongguan, China, or from an approved production, warehouse, logistics, or distribution partner identified in the order documentation. Large wholesale orders may be split into multiple shipments when this improves availability or reduces delay.

Shipping Charges, Duties, and Taxes

Shipping charges are shown at checkout, included in a written quote, or confirmed before payment. Unless an order is expressly quoted as duties paid, the recipient is responsible for import duties, VAT, GST, brokerage, customs clearance, storage, inspection, and other destination charges. Customs charges are imposed by local authorities and are not controlled by LBFILM.

For business orders, any agreed Incoterm shown on the quote, invoice, purchase order, or contract controls responsibility for freight, insurance, customs, and risk.

Tracking and Delivery

When tracking is available, we will send the carrier and tracking reference after dispatch. Tracking may take 24–72 hours to update. The customer is responsible for providing a complete deliverable address, local-language details when needed, a valid phone number, and an available recipient.

Please contact us promptly if tracking shows an exception, an incorrect route, or delivery without receipt. Carrier delivery scans, signature records, photographs, and customs records may be used to investigate a claim.

Address Changes and Undeliverable Shipments

Request address changes before fulfillment begins. We cannot guarantee changes after a label is created or freight is booked. Additional charges caused by an incorrect address, refused delivery, missed delivery, failed customs clearance, or unclaimed shipment may be deducted from a refund or charged before reshipment, except where the issue was caused by LBFILM.

Inspection and Shipping Claims

Inspect cartons, roll cores, end caps, labels, and film before cutting or installation. Report visible loss, shortage, or damage within 7 calendar days after delivery. Keep the shipment, packaging, and labels while the claim is reviewed. Include the order number, tracking number, batch or roll label, clear photos of all sides of the carton, and photos or video of the affected material.

If loss, damage, or an incorrect shipment is verified, we will provide an appropriate replacement, refund, credit, or other remedy. Do not discard damaged goods or packaging until we confirm that they are no longer required.

Delays and Unavailable Items

If we learn that we cannot dispatch within a timeframe specifically promised for your order, we will notify you, explain the delay, and offer a revised date or the option to cancel the affected unshipped item for a refund, as required by applicable law.

Contact

For shipping questions, email kevin@lbwrapfilm.com or contact us by WhatsApp at +86 189 3856 0037. Include your order or quote number and destination country.